Third party websites
When you use or access the Website and/or the REALTV Products, in particular when you register as a Member, we may collect personal data such as your name, mailing address, telephone number, email address, or other information that can be used to identify you or contact you (“Personal Data”). For example, we collect this information when you create an account, register for our message boards, sign up for our email newsletter, and purchase from our website or register a REALTV Product, download a software update, enter a sweepstakes or participate in surveys, promotions and give-away. From time to time in the future we may offer software updates, upgrades, additional features, services and promotional opportunities that would require you to submit Personal Data to participate.
We also collect additional data such as your IP address, the type of browser you use, the pages on the Website that you visit, the search terms that you enter or the advertisements that you click (“Additional Data”), that may also be deemed personal data under applicable laws. Please note that Additional Data will NOT be associated with your Personal Data and will be used on an anonymous basis (see section 4 below).
We also collect the personal information of third parties that is provided by visitors who submit that personal data through the Website, in connection with, for example, referrals or gift purchases.
REALTV Products upload usage information to REALTV as part of their normal functioning. The collected information includes the specific identifiers of streams played, duration played, various quality measures, error logs, software version numbers, and other usage statistics. Usage information uploaded from REALTV Products is personally identifiable by product serial number. In some cases, serial numbers are associated with Personal Data for customer service and support.
The information collected from many users is aggregated for analysis and, in some instances, made generally available anonymously to users of REALTV Products and REALTV Services. For example, REALTV may use such information to provide features such as lists of popular videos. REALTV may also use Personal Data to make content recommendations to individual users.
If you do not wish REALTV to use your information as described in this section, please follow the procedure in section 6 below.
We do not intend that children will use the Website and the registration is limited to users who are older than 18 years of age. We do not solicit or knowingly collect information from children under 18 years of age, nor will we accept registration from them.
Use of collected information
We use Personal Data that you provided us to perform the Services for which the data was collected, such as for order fulfillment, customer support and marketing activities, such as e-mail newsletters and sending you information about products and services that may be of interest to you.
We use Additional Data to determine how people use the Website and REALTV Services and to analyze usage and performance of REALTV Products and their software and features. For example this data tells us information including how often users click on our advertisements, which files are downloaded most frequently, and which areas of our site are the most popular. Analyzing this data allows us to improve our products and services.
Communication to third parties
We may in some limited instances communicate your Personal Data to third parties to whom we outsource the performance of some services (such as processing credit card payments and providing marketing assistance). Third parties to whom your Personal Data has been communicated are bound by the obligation to use such data only in connection with the services for which such data has been collected and commits to ensure the same security level as the one we provide for the safety of your Personal Data.
We aggregate the Additional Data that we collect in an anonymous format (in a manner that you are neither identified nor identifiable) and exchange it with advertisers and others who are interested in our services.
Information and opting out
Upon registration and provision of your email address, you will be asked if you accept to receive information about REALTV Products and Services. Please select the appropriate option.
If you have agreed to receiving such information upon registration and you do not want to receive anymore information about REALTV Products and Services or receive information from our partners and others about products and services that might interest you, you can send an email to REALTV at [email protected] We will keep track of your decision in our database. Even if you choose not to receive information from us, we reserve the right to communicate with you on matters we consider especially important relating to your use of the REALTV Products or Services.
If you register to use our bulletin boards, please remember that anything you post is publicly available. Your profile will also be available to other users of our bulletin board service.
We take reasonable steps including physical, electronic and procedural measures to safeguard the Personal Data in our possession against loss, misuse, theft and unauthorized access, disclosure or modification.
During sessions in which you give us information such as credit card numbers, we encrypt your transmissions using SSL (“Secure Sockets Layer”), and other security technology. This guards against the interception of the information while it is on the Internet. We keep the Personal Data you provide on servers that are protected by firewalls and other technological means against intrusion or unauthorized access. They are located in a physically secure facility, and only our employees and agents with a need to know the information are given access. However, there is no such thing as “perfect security” on the Internet and please note that we do not guarantee any security level for your Personal Data and shall have no liability for improper use or improper access to such Personal Data. We rely on you to select passwords that cannot be guessed easily and to safeguard those passwords from disclosure. Third parties may unlawfully access transmissions or private communications. Please contact us if you have any information regarding unauthorized use of the Sites.